KNOW BEFORE YOU GO
- Each Caroling Boat is a private charter for groups of up to 12 people – this is not a per-person rate. You do not have to bring a full group of 12 carolers, we've seen groups of 3, 5, 8, 10, etc.
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Groups exceeding the 12-person capacity will be turned away at check-in, starting with the 13th person, to prioritize safety for your group.
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Please reach out to Cristina before hand if your group requires a ramp for accessible entry so we can have that prepared for your arrival!
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Boats are assigned on a rolling basis. You cannot choose your boat; whichever one is next in the queue will be yours to board. Rest assured – every boat is uniquely decorated with festive lights and holiday bling to bring cheer to your experience!
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IMPORTANT MUSIC POLICY – PLEASE READ CAREFULLY:
- The boat's speakers will only play music from the official holiday caroling USB and provided songbooks.
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Bluetooth usage is NOT allowed under any circumstance.
Personal USBs are also NOT permitted without approval. Please send your playlist to Cristina Medina at cristina.medina@visitsanantonio.com if you are seeking approval for your holiday playlist outside of our curated songbook.
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All carolers are expected to actively sing along during their ride. This new regulation ensures a joyful, consistent caroling experience for everyone – thank you for your understanding and cooperation.
- Each boat includes: a professional driver, a curated holiday USB playlist, and printed songbooks. (USB and songbooks stay onboard for others to use)
- Caroling sessions last approximately 1 hour. Late arrivals will shorten your ride time.
- Larger groups can book multiple boats for the same time slot if available.
- Festive attire is highly encouraged!
- Check-in and boat departure are located at the river level of the International Building: 203 S. St. Mary’s St., San Antonio, TX 78205
- Please arrive 20 minutes before your scheduled departure. Be sure to plan extra time for parking, walking, and check-in.
- We DO NOT validate parking.
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View the Route Map on our event webpage ahead of time to see where your boat will travel during the caroling experience.
- After booking, you’ll receive a confirmation email with your booking details.
- You are more than welcome to sign waivers with your group upon arrival for Ford Holiday Boat Caroling. Please account extra time for this.
- Schools are encouraged to sign waivers before arrival. Please reach out to cristina.medina@visitsanantonio.com for these PDF documents.
- Drivers appreciate tips!
CANCELLATION POLICY
Be sure to include your confirmation number in the email message.
Cancellations will not be accepted by phone and will not be processed without a written email request.
Refunds are based on the timing of your cancellation:
- If you cancel more than 14 days before your scheduled date, a $25 service charge will be deducted from your refund.
- If you cancel between 7 and 14 days before your scheduled date, a $50 service charge will be deducted from your refund.
- If you cancel less than 7 days before your scheduled date, no refund will be issued.